Re-Skin
Common Request: "We need to update our site. Basically a new look and feel, new content, completely different sections, and we want to be able to edit the content in-house. So, can you quote us on just re-skinning our current site to fit this? The site has done us well since 1999, but could use a bit of a re-skin."
The Truth: A true re-skin really means to change some imagery, the header, some fonts and styling, and keeping the rest of the site generally the same. However, with an old site that uses older programming techniques, this may not be a simple thing, and will often require a redevelopment.
Real-World Equivalent: "Hey, Mr. Car Mechanic, my engine is pretty much done, the tires are bald, and the steering wheel is missing, can you please give me a paint job to fix all those things? Also, I hope the car is much bigger and more powerful after this paint job."
Dynamic
Common Request: "Can we make the site more dynamic, make it pop".
The Truth: We have no idea what this means! Dynamic can mean a lot of things, such as the content is dynamic and ever-changing, or the images move in a seizure-inducing way. As for making it "pop", the design and development world is still trying to solve this century old riddle. Dynamic is a vague term, and one that is perhaps to blame for the excessive use of Flash in the early 2000’s. This type of request is also done by totally disregarding the website’s audience; if you make a website flashy and dynamic in a way that only a kid will like it, and your target demographic is a corporate big wig, then you’re just doing it for the cool factor, and it will detract from the experience.
Real-World Equivalent: "Okay, so I want this cup of coffee to pop, you know, be really dynamic to get people’s attention. Maybe tie a balloon to it, and put a bunch of decorations inside the cup! I know people won’t really be able to drink it, but it will get their attention!"
CMS (Content Management System)
Common Request: "The site looks great, can you now add a CMS to it so that we can do everything in-house? That shouldn’t change anything right?"
The Truth: It takes a considerable amount of work and knowledge to take a custom built site and apply it to a CMS. This is something that should be determined at the beginning of the project, and not at the end. While we definitely encourage the use of a CMS and the client having control, it is added work, and added cost. There really is no "build website" button that does everything for us, no matter how much we wish there was.
Real-World Equivalent: "The house looks amazing! I think we’re ready to move in. Can we just quickly change the foundation so that we can eventually add a garage, and change the layout of the rooms whenever we want? Let us know when it’s ready."